Cybeats
Technical Writer
Cybeats is looking for an experienced Technical Writer to join our growing team. The successful candidate will understand how to scope out technical writing projects, working with the technical product teams to understand requirements for setup, desired use, and troubleshooting and be a part of contributing to the overall success of our products. You will collaboratively work with developers, quality assurance, product managers, and usability experts to enhance user experience and make our products easier to use. The focus of the role is to create various forms of content for print and digital publications to facilitate a premium, easy-to-follow end-user experience.
The successful candidate must excel at writing, organization, proof-reading, editing, and formatting to ensure the delivery of audience-appropriate technical documentation with graphical components and instructional content. If this sounds like an exciting opportunity for you then we would love to hear from you.
Responsibilities
Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
Work with internal teams and customer feedback on product and documentation requirements
Write easy-to-understand user interface manuals, online support, Q&A documents and developer guides
Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
Create tutorials to help end-users navigate our products
Analyze existing and potential content, focusing on ongoing improvement
Create and maintain the information for current and future use
Edit documentation for clarity without changing key information
Conduct research, as required, on the specified area of topic
Interview subject matter experts and gather feedback to gain a deeper understanding of the topic being written about
Education
Certificate in Technical Writing and/or Bachelor’s degree in a related field
University degree in Computer Science, Engineering or equivalent preferred
Skills
Excellent verbal and written skills in English
In-depth knowledge of HTML and Microsoft Office
Basic familiarity with software development
Ability to weigh the needs of separate stakeholders and identify conflicts that could lead to issues at the time of a launch.
Experience
3-5 years of proven work experience in technical writing in a software environment
Ability to deliver high quality documentation paying attention to detail
Experienced with HTML
Ability to quickly grasp complex technical concepts and make them easily understandable in text and picture format
Experience producing visually easy to follow content for a global audience
Other Qualifications and Skills
Strong analytical and organizational skills
Good problem-solving skills
Ability to work in a team and independently
Experience with generating new ideas and leading best practices
Excellent time management skills to work on tight deadlines
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Cybeats is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
We will only review applications submitted though the form on our Careers page.